Super clean, quiet hotel with friendly and helpful staff. Every member of staff made us feel welcome with a smile and they all provided great service. I decided to pay for an extra option that the hotel proposed in a message they sent after booking: they brought champagne and flowers to the room before our arrival, and the bouquet was spectacular and the champagne was great. I was very impressed by the cleaning staff who took the time to make our towels into swan shapes, so nice. The minibar fridge was nice to have, and good chocolate was free. Breakfast was good, a better selection of foods than you'd find in the neighborhood. The location was close to everything with magnificent stores and restaurants all around.
Heather
tháng 11 năm 2024
Nice clean room...not going to rate size because every room in Paris seems to be small. Everything worked.Air con was excellent and badly needed as it was 36 degrees outside. Great location and staff very friendly.
Raymond
tháng 8 năm 2024
The hotel enjoys an excellent location close to many sights, next to La Fayette. The staff is extremely friendly, the room is small but has everything we need. Free water, coffee and biscuits every day. Cleanliness at a high level. Highly recommended
Marjana
tháng 8 năm 2024
Very well located hotel for shopping & good food. They were nice & granted us late check-out & room was available Our flight was late. The personel was very nice, friendly & helpful. We are regular guests at Excelsior when we come to Paris as we feel at home. Best Regards Noel Leung Shing, managing director of Le Peninsula Bay Beach Resort & Spa Mauritius
Beverley
tháng 1 năm 2024
The gentleman at the reception was incredibly kind, knowledgeable, and positive. He made this hotel experience perfect. I am very grateful to him.
Özden
tháng 9 năm 2024
The location is great. Breakfast is not excellent but meet the regular expactations. Room is nice and clean. Staff is amazing! I would love to stay in this property again.
Sıla
tháng 8 năm 2024
Perfect location, spacious room for Paris, decent breakfast, our questions were promptly answered, before and during our stay. Top point the hotel staff.
Miltiadis
tháng 5 năm 2024
My wife's phone was stolen in Paris. There was no contact with her. She was very well received at the hotel. It was always possible to contact her by phone and by email. In particular, Akhmat from staff showed great hospitality and demonstrated the hotel's customer focus. The other employees of the hotel did the same. The location is excellent, the price and quality are much higher than hotels of the same class. We are grateful, we recommend staying here.
Alla
tháng 3 năm 2025
There is a 24h reception to help and the staff is very friendly and trying to help me to for my issues. The room is clean and soundproof to ensure the sleep quality. Location is absolutely great. 5mins walk to the underground lines and 3mins to the Lafayette department store.
Jiaqi
tháng 9 năm 2024
room clean, well equipped and spacious with good views. love the little touch of the daily cakes and biscuits. breakfast good variety, reasonable price, the gentleman in charge works very hard although he barely speaks English. hotel close to everything and staff very helpful (one of us lost luggage at the airport. staff helped phoning airport and airlines, offered comfort and advice) and quick to response to any requests/problems.
Barbara
tháng 10 năm 2023